Our Policies

Accessibility

Hacienda de Vega is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We have engaged an accessibility consultant to conduct an audit of our websites and are in the process of implementing recommendations that will assist us in ensuring that our Web presence, to the best of our ability, is in conformance with the WCAG 2.1 Level AA. Please be aware that our efforts are ongoing as our current website designer implements the relevant improvements to meet WCAG 2.1 Level AA guidelines over time. If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within our websites, please email info@haciendadevega.com .

Reservations

Reservations are accepted ONLY for parties of 8 guests or larger. Smaller groups are always welcome on a first-come-first-serve basis. Please note that reservations are given a 15 minute grace period from the original booking time before they are released to other guests. Reservation are not sat until the entire party is present and cannot be held for incomplete groups.

Reservation do not guarantee a specific table(s). Table assignments are made by the Manager on Duty on the morning in question and based on multiple factors such as: number of reservations for the day, number of guests for each reservation, weather conditions and sections available, among others. Parties larger than 12 guests may be assigned to multiple adjacent tables.

Management reserves the right to change and/or modify table assignments.

Lost & Found

Hacienda de Vega will hold lost-and-found items for a period of four weeks. Any items not picked up within that time frame will be donated or discarded. If you have lost or left an item at Hacienda de Vega, please call 760.738.9804 and one of staff members can check to see if it is here, and when the best time is to retrieve it. Hacienda de Vega is not responsible for lost or stolen items.

Credit Cards & IDs

Hacienda de Vega is very serious about protecting personal and financial information. Credit Cards and any type of personal identification lost or left at Hacienda de Vega will be kept in the Manager’s office, under lock and key, for a period of ONE week after which time it will be destroyed by cross-shredder. Please note that an official and valid picture ID is required to pick up all credit cards and that we cannot release them to any person other than the cardholder regardless of relationship or verbal authorization. Hacienda de Vega WILL NOT mail any credit cards or personal identifications.

E-mail:info@haciendadevega.com